It’s a frustrating pattern I’ve seen repeatedly: digitalization projects derail when they lead with technology. If you’re defining requirements for a vital system, please, focus on the business results you want to achieve. Resist the urge to dive into tools, technologies, or platforms at this stage. Instead, prioritize:
– Understanding how the technical solution will directly support your business objectives.
– Deeply understanding and addressing customer needs.
– Equipping your internal users to effectively serve customers and generate value.
Develop a thorough requirements specification before exploring technical solutions. This is the path to a technical solution that truly benefits your business and your customers.